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Client Care Letters in Public Access Cases

Purpose: To draw attention to good practice in relation to client care letters in public access cases
Scope of application: All barristers qualified to accept public access instructions
Issued by: The Direct Access Panel
First reviewed: 01/02/2017
Last reviewed: 10/01/2019
Status and effect: Please see the notice at end of this document. This is not "guidance" for the purposes of the BSB Handbook I6.4.

The BSB’s model client care letters can be found on their website here: https://www.barstandardsboard.org.uk/regulatory-requirements/bsb-handbook/code-guidance/.

Requirements of the Code of Conduct, the Consumer Contract Regulations and the Provision of Service Regulations in relation to client care letters – drafting points relating to: legal aid and alternative funding; insurance and limitation of liability; confidentiality, data protection and retention of papers; money laundering – draft template letter for a business client


Download: Client Care Letters in Public Access Cases:

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Important Notice

This document has been prepared by the Bar Council to assist barristers on matters of professional conduct and ethics. It is not “guidance” for the purposes of the BSB Handbook I6.4, and neither the BSB nor a disciplinary tribunal nor the Legal Ombudsman is bound by any views or advice expressed in it. It does not comprise – and cannot be relied on as giving – legal advice. It has been prepared in good faith, but neither the Bar Council nor any of the individuals responsible for or involved in its preparation accept any responsibility or liability for anything done in reliance on it. For fuller information as to the status and effect of this document, please see here.

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